Frequently Asked Questions (FAQs)

CREATING AN ACCOUNT


I want a FREE 10 minute kick starter phone call!

We’ve got you covered! Simply send us your phone number, whether you’re an aspiring Host or a Brand/Creator, and let us know how we can help. Email these details to contact@hirespyspaces.com.au, and we’ll be in touch within 24 hours.


Do I need to verify my phone number? 

Yes, it’s essential! Your phone number enables us to stay in contact and share your details with Guests booking your locations.


Do I need to provide my ID?

Yes, Hosts must verify their identity through Stripe, our secure payment processor. This ensures your information and payments remain safe.


HOSTS


How do I list my location?

It’s as easy as 1-2-3:

  1. Create an account.
  2. Connect to Stripe.
  3. List your space!


I am listing my location; how do I get paid? 

We use Stripe for secure payment processing, accepting Visa, Mastercard, Amex, and Discover. To get started:

  1. Go to ‘Account Settings.’
  2. Click ‘Payouts.’
  3. Select ‘Create Account’ to set up payments and list your location.

Once verified, use the ‘Payouts’ tab to access your Stripe dashboard and track your earnings.


When do I get paid?

Payments are processed 7-8 business days after the booking date. Your payout will include the total Hire Fee minus our 10%+GST Service Fee.


What is a ‘Booking Request’? 

Booking requests let guests suggest a booking time and date, but you, as the host, must approve each one manually. These requests expire 48 hours after being sent, so keep an eye on your account to confirm bookings and earn extra income. Stay proactive by monitoring your account and emails for new requests!


What types of locations can I list? 

You can list any space you’re comfortable hiring out, such as kitchens, living rooms, backyards, rooftops, cars, boats, studios, or even entire properties.


How do you recommend I upload my listing images?

For the best results, capture your images horizontally. This ensures nothing gets cropped when uploaded to your listing.


How do I know who is coming into my space? 

Guests complete a questionnaire, answering:

  1. What is the intended use for the space?
  2. How many attendees will be present?
  3. Are there additional details you’d like to share?


What is the ‘My Spaces’ page? 

Your ‘My Spaces’ page lists all your spaces available for hire. Inside each space, you can see:


  1. Today’s bookings
  2. Upcoming bookings
  3. Booking Requests
  4. Past bookings
  5. Cancelled bookings


For each booking, you can view the guests details, reason for booking, booking date, payment made, and payout status.


I have a space; can I edit it? 

Absolutely! Keeping your space info up to date is easy:

  1. Tap your account icon (top-right corner).
  2. Select ‘My Spaces’ and pick the space you want to edit.
  3. Click ‘Edit This Listing’ to make updates.


CREATORS & BRANDS


How do I book a space? 

Here’s how:

  1. Create an account.
  2. Choose your desired location.
  3. Select the date and time.
  4. Complete the Host’s questions.
  5. Click ‘Book This Space.’
  6. Submit payment after Host approval or as the payment deadline approaches.


I booked a space, when do I receive my Hosts details and the Space address? 

  1. You’ll receive the Host’s full name, email, and phone number 7 days before your booking date in your 'My Bookings' tab.
  2. The location address will be shared 24 hours before your booking date, found in your 'My Bookings' tab.


What is the 'My Bookings' page? 

Your ‘My Bookings’ page shows spaces you’ve booked as a guest, including:


  1. Today’s bookings
  2. Upcoming bookings
  3. Past bookings
  4. Pending bookings
  5. Booking requests
  6. Cancelled bookings


What is your payment policy? 

If you book a space less than 80 days before the booking date, you’ll need to pay immediately.


For bookings made more than 80 days in advance, your space is reserved, but payment is only required when it’s 80 days or less until your booking date. You’ll have 3 days to pay from that point, with email reminders sent to you.


If you don’t pay within the 3-day window, your booking will be cancelled, and the space will be open for other guests to book.


Can Guests and Hosts cancel upcoming bookings? 

As a Guest you can cancel a booking by:

  1. Going to ‘My Bookings’
  2. Choosing the booking you wish to cancel.
  3. Clicking ‘cancel booking’ at the bottom of the listing.

Hosts wanting to cancel a booking should email us at cancel@hirespyspaces.com.au at least 7 days in advance for assistance.


What happens if I damage the space I hire? 

While rare, accidents can happen. Review our Terms of Service for details. Guests are responsible for damage or loss during their booking. Hosts can report issues to disputes@hirespyspaces.com.au within 7 days.


What restrictions apply as to how I use the space? 

Restrictions are defined by the Host in the space description. For additional clarity, communicate with the Host after receiving their contact details 7 days before the booking date.


What do I do if a host is unresponsive? 

Our hosts are responsive, but if issues arise, email us at contact@hirespyspaces.com.au.


How do I delete my account? 

Email cancel@hirespyspaces.com.au with your feedback or reasons for leaving. We’d love to hear from you!